Delivery, returns and the details behind your order.
Return and Refund Policy
This policy covers purchases from BLACKSTUNNERS LTD through blackstunnersltd.shop, for delivery in the United Kingdom. Our voluntary return offer adds to your statutory rights; it does not replace them.
Returns at a glance
Eligible standard products: notify us within 30 calendar days after delivery, then send the item back within 14 calendar days after notifying us.
For this voluntary offer, goods must be unused apart from careful inspection and trying on for fit, complete and in their original condition.
Returns are by post. You arrange and pay the direct postage for a change-of-mind return.
We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods where required by law.
There is no restocking fee.
Exchanges are available subject to stock and agreement on any price difference.
We issue eligible voluntary-return refunds within 14 calendar days after receiving the goods, without undue delay. Earlier or differently triggered statutory deadlines take precedence.
Checking armour, helmets and shields
Inspect the dimensions, finish, components and fit carefully after delivery. Trying an item on indoors to assess fit is different from wearing it at an event or using it in combat, rehearsal or outdoor activity. For the additional voluntary offer, goods must not have been altered, repainted, deliberately aged or used beyond inspection. Keep straps, fittings and accessories together.
Original packaging helps protect metal items but is not an absolute requirement. Use equally protective packaging if it is unavailable. These voluntary conditions do not prevent reasonable inspection under statutory cancellation rights or restrict remedies for a fault that was present when the goods were supplied.
Starting and posting a return
Email support@blackstunnersltd.shop, call +44 7911 852092, or use our contact page. Identify the purchase with an order number or other evidence and say which items you are returning. For a fault, describe the problem; photographs are helpful where practical but are not a compulsory condition of your rights.
Send postal returns to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Include your order reference where possible. Contacting us helps identify the parcel and arrange any seller-paid return; it does not make statutory cancellation subject to our approval. This address is a postal return destination, not an offer of walk-in returns or collection.
For a change-of-mind return, purchase suitable postage directly from your chosen carrier. We do not promise a prepaid label for these returns. Protect edges and protruding fittings, cushion the contents and use a sufficiently strong outer box. Keep evidence of posting. The cost depends on the parcel's size, weight and service; check a quote before sending. For a faulty or incorrect item, contact us so we can agree suitable return arrangements at our expense. You do not need to fund unreasonable return costs to obtain a statutory remedy.
Your UK statutory cancellation right
For eligible online purchases, you may cancel without giving a reason. The normal deadline for notifying us is 14 calendar days after the day you receive the goods. For goods in one order delivered separately, the period normally runs from receipt of the last item. You then have 14 calendar days after notifying us to send them back. You can also cancel before delivery. A clear email, letter or other statement is sufficient; using a particular form is optional.
You may inspect goods as you reasonably could in a shop. Where the law permits, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. This is not a restocking fee. We cannot make that deduction where legally required cancellation information was not provided. Statutory periods can be extended if the required cancellation information was not supplied.
Personalised and customer-specified goods
The statutory change-of-mind right does not normally cover goods genuinely made to your specifications or clearly personalised, such as a piece made to individual measurements or bearing a requested personal inscription. We also exclude those genuinely personalised goods from our voluntary change-of-mind offer, where the nature of the item is explained before purchase.
A standard helmet, shield or armour piece is not excluded simply because it is handmade, artistic or produced after an order. Choosing an ordinary standard size or catalogue finish is not automatically personalisation. An exception must apply to the particular product and order. Faulty-goods and misdescription rights still apply to personalised products.
Refund amounts and deadlines
For a valid statutory cancellation, we refund the item price and any refundable standard outward delivery charge. Our UK shipping is free, so there is ordinarily no outward charge to refund; we do not deduct a fictional outbound delivery cost. If a separately agreed premium delivery service was chosen, the law generally requires reimbursement only up to the standard delivery cost.
Where you send goods back and we have not offered collection, cancellation reimbursement is due without undue delay and within 14 calendar days after we receive the goods or, if earlier, evidence that you sent them back. Where we offer collection, the statutory deadline is normally 14 calendar days after you notify cancellation. Inspection does not restart the clock. Cancellation before dispatch is handled without undue delay under the applicable statutory deadline.
For an eligible return under our additional 30-day offer, we issue the refund within 14 calendar days after receipt, without undue delay. We use the original payment method unless you expressly agree otherwise, and charge no refund fee. Store credit is not compulsory. Issuing a refund and its appearance in your account are separate events; your provider's processing time can vary. Contact us if it is missing so we can trace it.
Faulty, damaged or incorrect goods
Goods must be of satisfactory quality, fit for their agreed purpose and as described. You normally have a short-term right to reject faulty goods within 30 days, with the precise start and any pause governed by law. Later remedies may include repair or replacement, followed where applicable by a price reduction or final rejection. Faults appearing within six months are generally presumed to have existed on delivery unless the trader establishes otherwise or that presumption is incompatible with the circumstances.
A refund following a statutory right to reject is due without undue delay and within 14 calendar days beginning with the day we agree you are entitled to it. We bear reasonable return costs where required. We do not impose a seven-day fault-reporting deadline, and rights may continue beyond our voluntary return period. Normal wear or damage caused by misuse is different from an original defect.
Exchanges and order changes
Contact us with the replacement you would like. We will check availability and agree any price difference before proceeding. If a suitable replacement is unavailable, you may use the applicable refund route. Change-of-mind return postage remains your responsibility; statutory fault remedies remain at our expense where required. Ask promptly about an address correction or stopping dispatch. Dispatch does not end an otherwise applicable cancellation right.
Optional cancellation form
You may copy and complete this wording, or send any other clear cancellation statement:
To BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF; support@blackstunnersltd.shop.
I give notice that I cancel my contract for the following goods. Please include the goods, order reference, date ordered, date received, your name and address, and the date of this notice. Add your signature only if sending the notice on paper.
Purchases through Etsy
For a purchase made on BlackStunnersLtd on Etsy, use that order's details and applicable marketplace terms. This website's voluntary offer does not rewrite the Etsy transaction or remove statutory rights.
Contact
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
BLACKSTUNNERS LTD is the controller responsible for personal information used to operate blackstunnersltd.shop, administer purchases and respond to customer enquiries. This notice explains the purposes of that processing and your choices.
Contacting the controller
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
Send privacy requests to our support email with “Privacy request” in the subject. You can also write to the registered office. Give enough information to locate the relevant interaction, without sending payment credentials or unnecessary identity documents.
Information involved
When you order or enquire, relevant information includes your name, email, telephone number, billing and delivery addresses, product choices, order reference, payment status and correspondence. Return enquiries may include photographs, fit details and information about a problem. If you request personalisation, the text or measurements you provide are used to deal with that request. Avoid including another person's sensitive information unnecessarily.
The website and its ecommerce services process technical information needed to serve pages and transactions, such as device and browser information, IP address and session information. Payment providers process credentials submitted through their payment interfaces. Customer support needs order and transaction references, not your complete card number, security code or banking password.
Information normally comes from you, your interactions with the store, payment-status messages and delivery updates. If you contact us through Etsy, we receive information made available through that interaction, such as your message and relevant order details.
Purposes and lawful bases
We use order, contact and delivery information to take steps you request before a purchase, perform the purchase contract, arrange delivery and administer returns. Contract performance is the basis for those activities.
We retain and use information required for accounting, taxation, consumer obligations and lawful requests on the basis of the applicable legal obligation. We use relevant records for security, fraud investigation and handling disputes on the basis of legitimate interests in protecting the business and customers, where those interests are not overridden by your rights. Some related processing may instead be necessary for a contract or legal duty.
Where optional marketing or tracking requires consent, we rely on consent for that purpose. An enquiry, purchase or acceptance of sales terms is not blanket consent to advertising. Necessary order messages continue independently of optional marketing choices.
Recipients and service providers
Shopify provides the ecommerce platform for the store. Payment services process payments and refunds; delivery services receive the details needed to deliver goods; business communications providers support enquiries and order messages. These categories receive information relevant to their role. Professional advisers and public authorities may receive information where necessary for advice, legal duties or claims.
A service provider may act on our instructions for some functions and as an independent controller for its own legal or service purposes. Read Shopify's privacy information for its practices. The privacy information supplied by the payment service you use also applies to its independent processing.
Following a link to Etsy takes you to a separate platform with its own privacy practices. Marketplace and website purchases have separate transaction records.
International processing
A UK delivery address does not mean every technology provider processes information only in the UK. Shopify describes its processing arrangements in its Data Processing Addendum. Where processing involves a restricted international transfer, the applicable safeguards must be in place, such as a recognised adequacy arrangement or appropriate contractual protections. Contact us for details of the arrangements relevant to your information and how to obtain information about safeguards.
Retention
Order and payment-administration records are retained for as long as needed to fulfil the transaction and applicable accounting, tax and legal obligations. Enquiry and return records are retained according to the time needed to resolve the matter and address related complaints or claims. Relevant factors include statutory record requirements, the nature of the transaction, unresolved disputes and applicable limitation periods.
Optional marketing records are used while the relevant permission or other lawful basis continues. A limited suppression record may be retained to honour an unsubscribe request. Technical information should be kept only for the period justified by its purpose; an order-record requirement does not justify keeping every browsing record for the same period.
Your rights and choices
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal information. You may object to processing based on legitimate interests and to direct marketing, and withdraw consent where it is the basis. Withdrawal does not affect processing lawfully carried out beforehand.
Some records must be kept to meet legal duties even if you ask for deletion. We will explain any applicable restriction rather than treating rights as unconditional or ignoring a request. We may ask for proportionate information to confirm identity before releasing personal information. We respond within the statutory period and explain any lawful extension.
If you receive optional marketing, use its unsubscribe mechanism or contact us to object. For device storage and tracking choices, see our Cookies Policy. A privacy request and a browser cookie setting address different aspects of processing.
Security and required information
Provide accurate delivery and contact details so an order can be fulfilled. Without information necessary for the transaction, we may be unable to take payment, deliver or resolve a return. Optional marketing information is separate from these requirements.
Do not send passwords, complete card details or banking codes through customer support. If a payment or security check appears incorrect, contact us with the order reference so we can investigate with the relevant provider. No online service can guarantee absolute security.
Concerns and updates
You may contact us with a concern and complain to the Information Commissioner's Office. Contacting us first is not a condition of approaching the ICO. We may update this notice when processing changes; an update does not itself provide consent for a new use that requires it.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
Our direct website sells medieval-style armour, helmets, shields and related costume pieces to UK customers, in GBP. Product materials, dimensions, fittings, finish and intended use depend on the individual listing.
Product information and selection
Review photographs, measurements and the selected options before ordering. Check how measurements relate to your body, clothing and any other equipment. A general size description does not replace the listed measurements. Ask us about unclear dimensions or included accessories before buying.
Handmade variation does not excuse a material mismatch with the description or an undisclosed defect. Descriptions such as medieval, fantasy, costume or re-enactment do not by themselves establish protective-equipment certification or suitability for a particular contact activity. Check the specific item's stated purpose and the event organiser's requirements. Your right to goods fit for an expressly agreed purpose remains protected.
If an individual product offers custom measurements or personalisation, check the specification carefully. The cancellation exception applies only where the goods genuinely meet the legal test, as explained in our return policy; it is not a blanket exception for handmade goods.
Ordering and acceptance
Select your goods and options, review the basket and correct errors before submitting an order with an obligation to pay. Supply a complete delivery address and a contact email you can access. Contact us promptly if you discover an error after submission.
Your order is an offer to buy. We accept it when we send confirmation expressly accepting the order. An automated acknowledgement of receipt or a temporary payment authorisation alone is not acceptance. If we cannot supply an item, we will explain the situation and refund money due for an unfulfilled cancelled order. We will not substitute a materially different item or increase an agreed price without your agreement.
Prices and payment
Prices are in GBP (£) and consumer prices include applicable taxes. UK shipping is free. The final total must be available before you commit to pay. Choose an available checkout payment method and follow any provider authentication steps. See our Payment Policy for payment enquiries and refunds.
A promotion or sale does not reduce statutory rights. Optional paid extras require agreement. If there is an apparent price or description error, we will explain it and discuss a lawful resolution; these terms do not give us a general right to disregard an accepted contract.
Delivery and responsibility
Orders are dispatched from the UK. Handling takes an estimated 1–2 business days, followed by 2–3 business days in carrier transit, giving an estimated 3–5 business days in total. Handling is already included. Delivery arrangements are explained in our shipping policy. Tell us before ordering if a particular date is essential so we can establish whether it can be agreed.
Where we arrange the carrier, risk normally remains with us until you or your nominated recipient takes physical possession. If delivery is late, missing or damaged, contact us and we will investigate. Your legal remedies for non-delivery remain available, including cancellation where applicable. Unless otherwise agreed, the law ordinarily requires delivery without undue delay and within 30 days.
Cancellation, returns and exchanges
Eligible online orders carry statutory cancellation rights, normally 14 calendar days after receipt to notify us and another 14 calendar days to send goods back. Our additional offer lets you notify a change-of-mind return within 30 calendar days after delivery and send it within 14 calendar days after notification, subject to the conditions in the return policy.
You pay change-of-mind return postage. We cover reasonable costs for faulty or incorrect goods where required by law. No restocking fee applies. Exchanges depend on availability and agreement about any price difference. Statutory refund deadlines take priority over the voluntary refund period of 14 calendar days after receipt. See the full return policy for triggers, personalisation and fault remedies.
Quality and liability
Goods must be as described, of satisfactory quality and fit for an agreed purpose. The remedy for a fault depends on the circumstances and may include rejection, repair, replacement or a price reduction. Statutory rights are not limited to our voluntary return window or made conditional on original packaging.
We do not exclude liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. These terms do not remove mandatory consumer protections. Both parties should take reasonable steps to avoid unnecessary loss when a problem arises.
Website use, content and privacy
Do not submit fraudulent orders, introduce malicious software or interfere with the website. Protect any account credentials and tell us about suspected misuse. Website text and images may belong to us or other rights holders; a purchase does not grant unrelated commercial reproduction rights. You may retain information for your purchase and personal records.
Our Privacy Policy explains personal-information handling. Buying or accepting these terms does not automatically consent to optional marketing. External platforms, including Etsy, have their own transaction terms and privacy notices.
Complaints and applicable law
Email our support address with the order reference, problem and desired resolution. We will review it and explain our response. You may still seek independent advice, use applicable payment-provider dispute procedures or exercise legal remedies. Where required, we will provide relevant alternative dispute-resolution information if a complaint remains unresolved; no membership of an ADR scheme is claimed here.
These terms use the law of England and Wales, without removing mandatory protections or court-access rights that apply where you live in the UK. Changes apply prospectively and do not retrospectively rewrite an existing purchase. An unenforceable provision does not prevent the remaining lawful terms from operating.
This policy covers direct orders from BLACKSTUNNERS LTD at blackstunnersltd.shop. We deliver to UK customers only, and orders are dispatched from the United Kingdom. Prices and payments are in GBP (£).
Shipping price and destination
UK shipping is free. Use a full delivery address, including the postcode, flat or unit number and recipient's name. If an address cannot be accepted at checkout or you need clarification about a remote or island destination, contact us before paying so we can check the service.
We do not extend website delivery to other countries because an Etsy listing offers international delivery. Each sales channel has its own service terms.
Delivery estimates
Order handling: 1–2 business days.
Carrier transit after dispatch: 2–3 business days.
Estimated total delivery: 3–5 business days.
The total includes both handling and transit. Do not add handling to the total a second time. Business-day estimates are not a promise of delivery in the same number of calendar days. We do not promise a same-day dispatch cutoff or name a guaranteed carrier service here.
Contact us before purchase if an event date is essential. An estimate is not a booked delivery appointment. Any different timing for an individually specified order must be clearly disclosed and agreed before purchase, rather than introduced after payment.
Dispatch and address corrections
Check your order details and tell us promptly if the delivery address or selected product is wrong. We will check whether an amendment can still be made. An already dispatched parcel may be difficult to intercept; this does not remove an applicable cancellation right.
For an order-status enquiry, provide the order reference and checkout email. If tracking is supplied for your order, use that link to view carrier updates. A label-created status does not establish physical collection or delivery.
Missing, delayed or damaged parcels
Contact support@blackstunnersltd.shop if the estimate passes without delivery, tracking stops or a parcel is marked delivered but cannot be found. Checking whether someone at the address accepted it may help, but we remain responsible for investigating the delivery we arranged.
We normally bear the risk until you or a nominated recipient takes physical possession. If goods arrive damaged, describe the problem and provide photographs where practical. Keep packaging if it helps the investigation; missing photographs or packaging do not automatically remove rights.
Where a delivery deadline was essential and agreed, the law may allow cancellation without giving an additional period. In other cases you may be entitled to set an appropriate further deadline and cancel if it is missed. Unless otherwise agreed, delivery must normally occur without undue delay and within 30 days. These legal remedies are separate from the 3–5-business-day estimate.
Returns after delivery
Read the Return and Refund Policy before sending goods back. Change-of-mind return postage is paid by the customer; reasonable costs for faulty or incorrect goods are covered by us where required. Free outbound shipping does not mean free change-of-mind return shipping.
Our registered office also receives postal returns at the address below. That does not identify it as the dispatch warehouse or offer walk-in collection.
Contact
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
The registered office is also our postal return address. Please identify your order in a returned parcel and follow our Return and Refund Policy. We do not offer walk-in returns or collection through this notice.
Helping us identify your enquiry
For a purchase, include the order number or checkout email and a short explanation of the issue. For a product question, include its link and any measurements or intended-use question you need clarified. For damage, photographs may help where practical. Do not send passwords, complete card numbers, security codes or banking authentication codes.
For cancellation, state clearly that you wish to cancel and identify the order. A statutory cancellation does not depend on receiving our approval or using a special form. Keep a copy of your notice.
Relevant information
See our Shipping Policy for free UK shipping and the 3–5-business-day total delivery estimate, our Return and Refund Policy for return rights and costs, and our FAQ for common questions.
Complaints, privacy and Etsy orders
Send complaints and privacy requests to our support email. Explain the issue and the result you seek. Our Privacy Policy explains how enquiry information is used and your rights.
For an order made on BlackStunnersLtd on Etsy, include the Etsy order reference or use that platform's order messaging. Its marketplace protections and website terms should not be treated as interchangeable.
blackstunnersltd.shop is operated by BLACKSTUNNERS LTD. BlackStunnersLtd identifies the store's brand and Etsy shop; BLACKSTUNNERS LTD is the legal operator responsible for direct website sales.
Company registration
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
The company was incorporated on 30 October 2025, is limited by shares and is registered in England and Wales. View the Companies House record. The incorporation date describes the company, not the opening date of every sales channel.
The registered business activities are SIC 47789, other retail sale of new goods in specialised stores excluding commercial art galleries and opticians, and SIC 90030, artistic creation. These classifications do not certify products or identify where they are manufactured.
Address roles
The registered office above is also the destination for postal customer returns. It is not presented as the dispatch warehouse, public showroom or collection counter. Follow the Return and Refund Policy when returning an order.
The Privacy Policy and Cookies Policy address information handling. For legal correspondence, contact us using the details above and identify the matter clearly.
Content and external platforms
Text, photographs and designs may be protected by rights belonging to the company or other rights holders. You may retain information for your purchase and personal records. Contact us about permissions or an alleged infringement, identifying the material and basis of your concern.
Our Etsy shop is a separate purchase channel. Reviews there relate to Etsy experiences and are not automatically reviews of website purchases. Links to third-party platforms do not imply certification or endorsement of this website.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
Before ordering
Send the product link and your question. For armour or a helmet, check the listed measurements and allow for clothing or other equipment when assessing fit. Ask which straps, liners, stands or accessories are included rather than assuming everything in a photograph comes with the item. Discuss an essential event date before ordering.
Existing orders and returns
Include your order number, checkout email and the issue you want us to resolve. If you need an address correction or cancellation, say so clearly and contact us promptly. For a missing parcel, include any tracking information you have; for damage, photographs can help where practical.
Postal returns go to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Include the order reference where possible. The Return and Refund Policy explains the 30-day voluntary notification window, statutory rights and return postage. Do not assume a walk-in service is available.
Provide only information relevant to the enquiry. Do not include complete card details, passwords or banking codes. We use your message to respond and administer the related matter; sending an enquiry does not automatically subscribe you to marketing. Read our Privacy Policy.
This policy concerns cookies and similar device-storage technologies used in connection with blackstunnersltd.shop, operated by BLACKSTUNNERS LTD. Read it with our Privacy Policy.
What these technologies do
Cookies store small pieces of information in a browser. Similar storage, tags and identifiers can maintain a shopping session, remember a setting or record an interaction. Some expire when a session ends; others persist for a defined period. Information can relate to a device or person without directly naming them.
Necessary shopping functions
Technologies strictly necessary for a service you request can support a basket, checkout session, security or remembered privacy choice. The legal exception depends on the actual purpose, not simply on calling a technology “essential”. Blocking all browser storage may affect the functions you request.
Shopify supplies the ecommerce platform. Its cookie information describes technologies used across its services; a platform-wide list should not be read as a claim that every listed cookie is used by this particular store.
Optional technologies and permission
Analytics, personalisation and advertising can involve additional uses of device information. Where consent is required, it must be obtained before the relevant storage or access. You may refuse or withdraw that consent. Completing a purchase or continuing to browse is not, by itself, consent to every optional use.
Some narrowly defined uses may qualify for a legal exception subject to conditions, including clear information and a simple means of objecting where required. An analytics label alone does not establish that an exception applies. Advertising uses must not be treated as necessary checkout functions merely because they support the business.
Managing choices
Use any privacy-choice controls presented for a particular optional service to review or withdraw the relevant permission. If a control is missing or does not work, contact support@blackstunnersltd.shop with the page and browser involved. A support message is not a replacement for a consent control that the website is required to provide.
Your browser also lets you inspect, block or delete stored site data. Look under its privacy or site-data settings. Deleting data, switching devices or using private browsing may remove a saved choice, so you may need to set it again. Browser controls do not necessarily govern every server-side record.
External platforms and messages
When you follow a link to Etsy, that platform's cookies and controls apply to your activity there. An email subscription is separate from website cookie preferences: use the email's unsubscribe option or contact us to stop optional marketing.
Questions and changes
For a question about stored information, send the cookie name, page and browser if available. Avoid sending unrelated browsing history or account secrets. We may revise this policy as technology changes; policy wording alone does not authorise a new consent-based use.
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
This policy explains payment-related information for purchases from BLACKSTUNNERS LTD through blackstunnersltd.shop. Read it with the Terms of Service.
Currency, prices and order total
Prices and checkout payments are in GBP (£). Consumer prices include applicable taxes. UK shipping is free. Review the goods, quantities, selected options, any valid discount and the final total before committing to pay.
If your payment account uses another currency, your bank or provider may apply its own conversion rate or fees. Check its terms for those charges; they are distinct from the store's GBP price.
Payment options and authorisation
Use a payment option actually offered for your transaction at checkout. Do not assume that Etsy gift cards, marketplace credits or payment options work on this website. Availability can depend on the provider and transaction.
Follow any authentication steps supplied by your bank or payment service. A pending authorisation can differ from a completed charge. Keep the order confirmation and check with us if the result is unclear. We do not treat a declined payment as proof of customer misconduct.
Failed attempts and duplicate payments
If a checkout attempt appears unsuccessful, check the email address used and any provider notification before trying repeatedly. Contact us with the approximate time and order reference, if one exists, so we can check the record. If you believe a duplicate payment was taken, provide redacted transaction evidence. We will investigate and arrange correction where due.
Do not send a full card number, security code, online-banking password or one-time authentication code by email or contact form. Customer support can identify an order through ordinary order details.
Refunds
Eligible refunds are made to the original payment method unless you expressly agree otherwise. We do not impose a refund fee or require store credit instead of a statutory refund. The Return and Refund Policy explains eligibility and the different statutory deadline triggers.
Our voluntary-return refund period is 14 calendar days after receipt of the goods, without undue delay and subject to any earlier statutory deadline. Bank display time can vary after a refund is issued; it does not extend our legal obligation. Contact us if a refund is missing so we can check its status and provide transaction information where available.
Payment concerns and privacy
If you suspect an unauthorised transaction, contact your payment provider through an official route and tell us if a website order is involved. The Secure Checkout page explains practical precautions, and our Privacy Policy explains information handling.
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
Use this guidance when shopping with BLACKSTUNNERS LTD at blackstunnersltd.shop. Protecting a purchase involves checking both the website address and the information you share.
Check the address and connection
Open the website directly and inspect the address before entering personal or payment information. Use your browser's connection-information controls to check that the page has a valid HTTPS connection. If it reports an invalid certificate or insecure payment page, stop and contact us.
HTTPS uses encryption to protect information in transit; modern implementations use TLS, often called SSL in everyday language. Encryption alone does not guarantee a business's reliability or remove all risks. This page does not claim a security certification or an absolute guarantee.
Use the checkout payment process
Select a payment method offered in checkout and follow the relevant provider's authentication instructions. Our Payment Policy explains payment enquiries and refunds. A support enquiry should contain an order reference, not complete payment credentials.
Never email a full card number, card security code, banking password or one-time authentication code. If someone claiming to represent us asks for those details through a message, contact us independently using the details below before responding.
Protect accounts and recognise suspicious messages
Keep your browser and device software updated. Protect the email account used for orders and any store account credentials. Sign out on shared devices. A displayed sender name or familiar logo does not establish that a message is genuine.
If a link or payment request looks unusual, return to the store address yourself instead of relying on the message. For a suspected unauthorised charge, contact your bank or payment provider promptly through its official contact route and tell us if an order is involved.
Reporting a concern
Describe what happened, the page involved and the approximate time. A redacted screenshot may help, but remove sensitive details. We will investigate matters relating to our store and explain any information needed to locate the transaction. Read our Privacy Policy and Cookies Policy for related data information.
Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
Company number: 16819836.
Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.
These answers concern direct UK purchases from BLACKSTUNNERS LTD at blackstunnersltd.shop.
Who operates the store?
BLACKSTUNNERS LTD, company number 16819836, is registered in England and Wales. Our registered office and postal return address is 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Learn more About Us or view the Companies House record.
What do you sell?
We sell medieval-style armour, helmets, shields and related costume pieces. Check each listing for the item's materials, measurements, finish, fittings, intended use and included accessories. A photographic stand or other display accessory is included only where the listing says so.
How should I check fit and suitability?
Compare actual measurements rather than relying on a general size label. Consider clothing and any other equipment you intend to wear. Ask us about unclear details before ordering. A medieval or re-enactment description is not itself proof of safety certification or suitability for a particular contact activity; check the specific item's purpose and event rules.
Where do you dispatch and deliver?
Orders are dispatched from the UK and our website serves UK customers only. Shipping is free. Contact us before ordering if checkout does not accept your address or you need clarification about an island or remote destination.
How long does delivery take?
Handling is 1–2 business days, carrier transit is 2–3 business days, and the estimated total is 3–5 business days. Handling is included in the total. Read our Shipping Policy and discuss any essential event date before buying.
What if my parcel is late or damaged?
Contact us with the order reference and any tracking information. Photographs of damage help where practical but are not a compulsory condition of your rights. We investigate the carrier service we arranged; you do not have to resolve the delivery problem alone.
Can I change or cancel an order?
Contact us promptly with the change or a clear cancellation statement. We will check whether dispatch can be stopped. Eligible statutory cancellation rights continue after dispatch; there is no blanket 24-hour limit for website purchases.
Is the legal cancellation period 14 days or 7 days?
For eligible UK online purchases it is normally 14 calendar days after receipt to notify cancellation, then 14 calendar days after notification to return the goods. Seven days is not the standard statutory cancellation window. The Return and Refund Policy explains exceptions and refund deadlines.
What is the additional return offer?
Notify us within 30 calendar days after delivery, then post the goods within 14 calendar days after notifying us. Eligible standard products must be complete, in original condition and unused apart from careful inspection and trying on for fit. This additional offer does not restrict statutory inspection or faulty-goods rights.
Who pays return postage?
You arrange and pay change-of-mind return postage. We cover reasonable return costs for faulty or incorrect goods where required by law. There is no restocking fee. Send postal returns to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF, and include the order reference. Contact us to agree arrangements for seller-paid returns.
Can I return personalised or handmade goods?
Being handmade or produced after ordering does not automatically remove cancellation rights. A genuine customer-specification or clear personalisation exception must apply to the individual item. Such goods are excluded from our voluntary change-of-mind offer where explained before purchase, but remain covered by faulty-goods rights.
Can I exchange an item?
Exchanges depend on replacement availability and agreement about any price difference. If the desired replacement is unavailable, you may use the applicable refund route. Change-of-mind return postage remains your responsibility.
When will a refund be issued?
Voluntary-return refunds are issued without undue delay and within 14 calendar days after receipt. Statutory cancellation normally requires reimbursement within 14 calendar days after receipt or earlier evidence of return, with a different trigger where we offer collection. Statutory rejection refunds are due within 14 calendar days beginning with agreement that you are entitled to the refund. The full return policy explains these routes. Bank display time can vary after issuance.
Which payment methods and currency apply?
Payments are in GBP (£). Use the methods displayed for your transaction in checkout and check the final total before paying. We do not assume Etsy payment methods apply here. See our Payment Policy.
Where can I read customer reviews?
Visit BlackStunnersLtd on Etsy to read feedback on that marketplace. Those reviews relate to Etsy experiences and are not presented as reviews collected from this website. No fixed rating or sales total is claimed here.
How can I contact you or ask about privacy?
Email support@blackstunnersltd.shop, call +44 7911 852092, or use the contact page. Support is available Monday–Friday, 9:00 AM–5:00 PM Europe/London (GMT/BST), excluding applicable bank holidays. You can email anytime. Our Privacy Policy explains data requests. Do not send complete payment details or passwords.
BlackStunnersLtd brings together medieval-style armour, helmets, shields and costume pieces for customers interested in historical and fantasy-inspired designs. Our direct website is operated by BLACKSTUNNERS LTD and serves customers in the United Kingdom.
Choosing your piece
Our range includes helmets and shields alongside armour components such as gauntlets, shoulder pieces, breastplates and leg armour. Different pieces have different dimensions, materials, finishes and fittings. Read the individual description carefully, especially when combining items into an outfit or display.
We encourage you to check measurements and included accessories before ordering. If a detail is unclear, send us the product link and your question. A design's historical appearance does not establish its age, provenance, certification or suitability for a particular activity. Use the item's specific information when deciding whether it meets your needs.
The company behind the store
BLACKSTUNNERS LTD is a private company limited by shares, registered in England and Wales under company number 16819836, and incorporated on 30 October 2025. The public Companies House record identifies the company and its registered details.
Our registered office is 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. It also receives postal customer returns. It is not presented as our manufacturing site, dispatch warehouse or a public showroom. The company registration date is separate from the history of any individual sales channel.
Our Etsy shop
You can also find the brand at BlackStunnersLtd on Etsy, where customers can browse marketplace listings and read the feedback posted there. That feedback belongs to Etsy transactions; it is not described as feedback collected from this website.
Marketplace prices, delivery offers, return terms and buyer protections can differ from direct website purchases. Please use the terms attached to the place where you order. We do not use a fixed rating or sales total here because those figures change.
Shopping directly with us
Website purchases are in GBP, with free UK shipping and dispatch from the UK. Handling is 1–2 business days, carrier transit 2–3 business days, and estimated total delivery 3–5 business days. See our Shipping Policy, particularly if you need an item for an essential event date.
Our Return and Refund Policy sets out a 30-day voluntary notification window for eligible standard goods and explains statutory cancellation and fault remedies. Customers pay change-of-mind return postage; we cover reasonable costs for faulty or incorrect goods where required. There is no restocking fee.
