Contact

For help choosing an item or resolving an order question, contact BLACKSTUNNERS LTD using the details below.

Get in touch

Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.

Before ordering

Send the product link and your question. For armour or a helmet, check the listed measurements and allow for clothing or other equipment when assessing fit. Ask which straps, liners, stands or accessories are included rather than assuming everything in a photograph comes with the item. Discuss an essential event date before ordering.

Existing orders and returns

Include your order number, checkout email and the issue you want us to resolve. If you need an address correction or cancellation, say so clearly and contact us promptly. For a missing parcel, include any tracking information you have; for damage, photographs can help where practical.

Postal returns go to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Include the order reference where possible. The Return and Refund Policy explains the 30-day voluntary notification window, statutory rights and return postage. Do not assume a walk-in service is available.

Useful answers

Read the FAQ, Shipping Policy, Payment Policy and Return and Refund Policy. For a purchase on Etsy, use the associated order details so we can locate the correct transaction.

Your message and privacy

Provide only information relevant to the enquiry. Do not include complete card details, passwords or banking codes. We use your message to respond and administer the related matter; sending an enquiry does not automatically subscribe you to marketing. Read our Privacy Policy.

Get in touch

Explore medieval-style armour, helmets, shields and costume pieces. Compare measurements, materials, fittings and intended use to choose the right piece for your display or costume.

BLACKSTUNNERS LTD is registered in England and Wales. Find our delivery, return and customer-support details below.

Here to help

BLACKSTUNNERS LTD
Registered office and postal return address:
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

Postal returns only; no walk-in returns or collection.

Company number: 16819836 · Registered in England and Wales

support@blackstunnersltd.shop +44 7911 852092

Monday–Friday, 9 AM–5 PM UK time (GMT/BST), excluding applicable bank holidays. Email anytime.

Contact us

Delivery information

Free UK shipping, dispatched from the UK. Estimated total delivery is 3–5 business days: 1–2 business days handling plus 2–3 business days carrier transit.

Check the product and delivery information before ordering, especially if you need an item for an event.

Read our shipping policy

Returns & refunds

For eligible standard goods, notify us within 30 calendar days after delivery, then return by post within 14 calendar days after notification. Careful inspection and trying on for fit are allowed; otherwise goods must be unused, complete and in their original condition.

You arrange and pay change-of-mind return postage. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods where required. No restocking fee. Statutory rights remain unaffected.

Read our return policy
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