Shipping policy

This policy covers direct orders from BLACKSTUNNERS LTD at blackstunnersltd.shop. We deliver to UK customers only, and orders are dispatched from the United Kingdom. Prices and payments are in GBP (£).

Shipping price and destination

UK shipping is free. Use a full delivery address, including the postcode, flat or unit number and recipient's name. If an address cannot be accepted at checkout or you need clarification about a remote or island destination, contact us before paying so we can check the service.

We do not extend website delivery to other countries because an Etsy listing offers international delivery. Each sales channel has its own service terms.

Delivery estimates

  • Order handling: 1–2 business days.
  • Carrier transit after dispatch: 2–3 business days.
  • Estimated total delivery: 3–5 business days.

The total includes both handling and transit. Do not add handling to the total a second time. Business-day estimates are not a promise of delivery in the same number of calendar days. We do not promise a same-day dispatch cutoff or name a guaranteed carrier service here.

Contact us before purchase if an event date is essential. An estimate is not a booked delivery appointment. Any different timing for an individually specified order must be clearly disclosed and agreed before purchase, rather than introduced after payment.

Dispatch and address corrections

Check your order details and tell us promptly if the delivery address or selected product is wrong. We will check whether an amendment can still be made. An already dispatched parcel may be difficult to intercept; this does not remove an applicable cancellation right.

For an order-status enquiry, provide the order reference and checkout email. If tracking is supplied for your order, use that link to view carrier updates. A label-created status does not establish physical collection or delivery.

Missing, delayed or damaged parcels

Contact support@blackstunnersltd.shop if the estimate passes without delivery, tracking stops or a parcel is marked delivered but cannot be found. Checking whether someone at the address accepted it may help, but we remain responsible for investigating the delivery we arranged.

We normally bear the risk until you or a nominated recipient takes physical possession. If goods arrive damaged, describe the problem and provide photographs where practical. Keep packaging if it helps the investigation; missing photographs or packaging do not automatically remove rights.

Where a delivery deadline was essential and agreed, the law may allow cancellation without giving an additional period. In other cases you may be entitled to set an appropriate further deadline and cancel if it is missed. Unless otherwise agreed, delivery must normally occur without undue delay and within 30 days. These legal remedies are separate from the 3–5-business-day estimate.

Returns after delivery

Read the Return and Refund Policy before sending goods back. Change-of-mind return postage is paid by the customer; reasonable costs for faulty or incorrect goods are covered by us where required. Free outbound shipping does not mean free change-of-mind return shipping.

Our registered office also receives postal returns at the address below. That does not identify it as the dispatch warehouse or offer walk-in collection.

Contact

Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.