These answers concern direct UK purchases from BLACKSTUNNERS LTD at blackstunnersltd.shop.
Who operates the store?
BLACKSTUNNERS LTD, company number 16819836, is registered in England and Wales. Our registered office and postal return address is 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Learn more About Us or view the Companies House record.
What do you sell?
We sell medieval-style armour, helmets, shields and related costume pieces. Check each listing for the item's materials, measurements, finish, fittings, intended use and included accessories. A photographic stand or other display accessory is included only where the listing says so.
How should I check fit and suitability?
Compare actual measurements rather than relying on a general size label. Consider clothing and any other equipment you intend to wear. Ask us about unclear details before ordering. A medieval or re-enactment description is not itself proof of safety certification or suitability for a particular contact activity; check the specific item's purpose and event rules.
Where do you dispatch and deliver?
Orders are dispatched from the UK and our website serves UK customers only. Shipping is free. Contact us before ordering if checkout does not accept your address or you need clarification about an island or remote destination.
How long does delivery take?
Handling is 1–2 business days, carrier transit is 2–3 business days, and the estimated total is 3–5 business days. Handling is included in the total. Read our Shipping Policy and discuss any essential event date before buying.
What if my parcel is late or damaged?
Contact us with the order reference and any tracking information. Photographs of damage help where practical but are not a compulsory condition of your rights. We investigate the carrier service we arranged; you do not have to resolve the delivery problem alone.
Can I change or cancel an order?
Contact us promptly with the change or a clear cancellation statement. We will check whether dispatch can be stopped. Eligible statutory cancellation rights continue after dispatch; there is no blanket 24-hour limit for website purchases.
Is the legal cancellation period 14 days or 7 days?
For eligible UK online purchases it is normally 14 calendar days after receipt to notify cancellation, then 14 calendar days after notification to return the goods. Seven days is not the standard statutory cancellation window. The Return and Refund Policy explains exceptions and refund deadlines.
What is the additional return offer?
Notify us within 30 calendar days after delivery, then post the goods within 14 calendar days after notifying us. Eligible standard products must be complete, in original condition and unused apart from careful inspection and trying on for fit. This additional offer does not restrict statutory inspection or faulty-goods rights.
Who pays return postage?
You arrange and pay change-of-mind return postage. We cover reasonable return costs for faulty or incorrect goods where required by law. There is no restocking fee. Send postal returns to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF, and include the order reference. Contact us to agree arrangements for seller-paid returns.
Can I return personalised or handmade goods?
Being handmade or produced after ordering does not automatically remove cancellation rights. A genuine customer-specification or clear personalisation exception must apply to the individual item. Such goods are excluded from our voluntary change-of-mind offer where explained before purchase, but remain covered by faulty-goods rights.
Can I exchange an item?
Exchanges depend on replacement availability and agreement about any price difference. If the desired replacement is unavailable, you may use the applicable refund route. Change-of-mind return postage remains your responsibility.
When will a refund be issued?
Voluntary-return refunds are issued without undue delay and within 14 calendar days after receipt. Statutory cancellation normally requires reimbursement within 14 calendar days after receipt or earlier evidence of return, with a different trigger where we offer collection. Statutory rejection refunds are due within 14 calendar days beginning with agreement that you are entitled to the refund. The full return policy explains these routes. Bank display time can vary after issuance.
Which payment methods and currency apply?
Payments are in GBP (£). Use the methods displayed for your transaction in checkout and check the final total before paying. We do not assume Etsy payment methods apply here. See our Payment Policy.
Where can I read customer reviews?
Visit BlackStunnersLtd on Etsy to read feedback on that marketplace. Those reviews relate to Etsy experiences and are not presented as reviews collected from this website. No fixed rating or sales total is claimed here.
How can I contact you or ask about privacy?
Email support@blackstunnersltd.shop, call +44 7911 852092, or use the contact page. Support is available Monday–Friday, 9:00 AM–5:00 PM Europe/London (GMT/BST), excluding applicable bank holidays. You can email anytime. Our Privacy Policy explains data requests. Do not send complete payment details or passwords.