This policy explains payment-related information for purchases from BLACKSTUNNERS LTD through blackstunnersltd.shop. Read it with the Terms of Service.
Currency, prices and order total
Prices and checkout payments are in GBP (£). Consumer prices include applicable taxes. UK shipping is free. Review the goods, quantities, selected options, any valid discount and the final total before committing to pay.
If your payment account uses another currency, your bank or provider may apply its own conversion rate or fees. Check its terms for those charges; they are distinct from the store's GBP price.
Payment options and authorisation
Use a payment option actually offered for your transaction at checkout. Do not assume that Etsy gift cards, marketplace credits or payment options work on this website. Availability can depend on the provider and transaction.
Follow any authentication steps supplied by your bank or payment service. A pending authorisation can differ from a completed charge. Keep the order confirmation and check with us if the result is unclear. We do not treat a declined payment as proof of customer misconduct.
Failed attempts and duplicate payments
If a checkout attempt appears unsuccessful, check the email address used and any provider notification before trying repeatedly. Contact us with the approximate time and order reference, if one exists, so we can check the record. If you believe a duplicate payment was taken, provide redacted transaction evidence. We will investigate and arrange correction where due.
Do not send a full card number, security code, online-banking password or one-time authentication code by email or contact form. Customer support can identify an order through ordinary order details.
Refunds
Eligible refunds are made to the original payment method unless you expressly agree otherwise. We do not impose a refund fee or require store credit instead of a statutory refund. The Return and Refund Policy explains eligibility and the different statutory deadline triggers.
Our voluntary-return refund period is 14 calendar days after receipt of the goods, without undue delay and subject to any earlier statutory deadline. Bank display time can vary after a refund is issued; it does not extend our legal obligation. Contact us if a refund is missing so we can check its status and provide transaction information where available.
Payment concerns and privacy
If you suspect an unauthorised transaction, contact your payment provider through an official route and tell us if a website order is involved. The Secure Checkout page explains practical precautions, and our Privacy Policy explains information handling.
- Legal operator: BLACKSTUNNERS LTD, a private limited company registered in England and Wales.
- Company number: 16819836.
- Registered office and postal return address: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF.
- Email: support@blackstunnersltd.shop.
- Telephone: +44 7911 852092.
- Website: blackstunnersltd.shop.
- Online enquiries: Contact Information.
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.