Refund policy

This policy covers purchases from BLACKSTUNNERS LTD through blackstunnersltd.shop, for delivery in the United Kingdom. Our voluntary return offer adds to your statutory rights; it does not replace them.

Returns at a glance

  • Eligible standard products: notify us within 30 calendar days after delivery, then send the item back within 14 calendar days after notifying us.
  • For this voluntary offer, goods must be unused apart from careful inspection and trying on for fit, complete and in their original condition.
  • Returns are by post. You arrange and pay the direct postage for a change-of-mind return.
  • We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods where required by law.
  • There is no restocking fee.
  • Exchanges are available subject to stock and agreement on any price difference.
  • We issue eligible voluntary-return refunds within 14 calendar days after receiving the goods, without undue delay. Earlier or differently triggered statutory deadlines take precedence.

Checking armour, helmets and shields

Inspect the dimensions, finish, components and fit carefully after delivery. Trying an item on indoors to assess fit is different from wearing it at an event or using it in combat, rehearsal or outdoor activity. For the additional voluntary offer, goods must not have been altered, repainted, deliberately aged or used beyond inspection. Keep straps, fittings and accessories together.

Original packaging helps protect metal items but is not an absolute requirement. Use equally protective packaging if it is unavailable. These voluntary conditions do not prevent reasonable inspection under statutory cancellation rights or restrict remedies for a fault that was present when the goods were supplied.

Starting and posting a return

Email support@blackstunnersltd.shop, call +44 7911 852092, or use our contact page. Identify the purchase with an order number or other evidence and say which items you are returning. For a fault, describe the problem; photographs are helpful where practical but are not a compulsory condition of your rights.

Send postal returns to BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF. Include your order reference where possible. Contacting us helps identify the parcel and arrange any seller-paid return; it does not make statutory cancellation subject to our approval. This address is a postal return destination, not an offer of walk-in returns or collection.

For a change-of-mind return, purchase suitable postage directly from your chosen carrier. We do not promise a prepaid label for these returns. Protect edges and protruding fittings, cushion the contents and use a sufficiently strong outer box. Keep evidence of posting. The cost depends on the parcel's size, weight and service; check a quote before sending. For a faulty or incorrect item, contact us so we can agree suitable return arrangements at our expense. You do not need to fund unreasonable return costs to obtain a statutory remedy.

Your UK statutory cancellation right

For eligible online purchases, you may cancel without giving a reason. The normal deadline for notifying us is 14 calendar days after the day you receive the goods. For goods in one order delivered separately, the period normally runs from receipt of the last item. You then have 14 calendar days after notifying us to send them back. You can also cancel before delivery. A clear email, letter or other statement is sufficient; using a particular form is optional.

You may inspect goods as you reasonably could in a shop. Where the law permits, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. This is not a restocking fee. We cannot make that deduction where legally required cancellation information was not provided. Statutory periods can be extended if the required cancellation information was not supplied.

Personalised and customer-specified goods

The statutory change-of-mind right does not normally cover goods genuinely made to your specifications or clearly personalised, such as a piece made to individual measurements or bearing a requested personal inscription. We also exclude those genuinely personalised goods from our voluntary change-of-mind offer, where the nature of the item is explained before purchase.

A standard helmet, shield or armour piece is not excluded simply because it is handmade, artistic or produced after an order. Choosing an ordinary standard size or catalogue finish is not automatically personalisation. An exception must apply to the particular product and order. Faulty-goods and misdescription rights still apply to personalised products.

Refund amounts and deadlines

For a valid statutory cancellation, we refund the item price and any refundable standard outward delivery charge. Our UK shipping is free, so there is ordinarily no outward charge to refund; we do not deduct a fictional outbound delivery cost. If a separately agreed premium delivery service was chosen, the law generally requires reimbursement only up to the standard delivery cost.

Where you send goods back and we have not offered collection, cancellation reimbursement is due without undue delay and within 14 calendar days after we receive the goods or, if earlier, evidence that you sent them back. Where we offer collection, the statutory deadline is normally 14 calendar days after you notify cancellation. Inspection does not restart the clock. Cancellation before dispatch is handled without undue delay under the applicable statutory deadline.

For an eligible return under our additional 30-day offer, we issue the refund within 14 calendar days after receipt, without undue delay. We use the original payment method unless you expressly agree otherwise, and charge no refund fee. Store credit is not compulsory. Issuing a refund and its appearance in your account are separate events; your provider's processing time can vary. Contact us if it is missing so we can trace it.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their agreed purpose and as described. You normally have a short-term right to reject faulty goods within 30 days, with the precise start and any pause governed by law. Later remedies may include repair or replacement, followed where applicable by a price reduction or final rejection. Faults appearing within six months are generally presumed to have existed on delivery unless the trader establishes otherwise or that presumption is incompatible with the circumstances.

A refund following a statutory right to reject is due without undue delay and within 14 calendar days beginning with the day we agree you are entitled to it. We bear reasonable return costs where required. We do not impose a seven-day fault-reporting deadline, and rights may continue beyond our voluntary return period. Normal wear or damage caused by misuse is different from an original defect.

Exchanges and order changes

Contact us with the replacement you would like. We will check availability and agree any price difference before proceeding. If a suitable replacement is unavailable, you may use the applicable refund route. Change-of-mind return postage remains your responsibility; statutory fault remedies remain at our expense where required. Ask promptly about an address correction or stopping dispatch. Dispatch does not end an otherwise applicable cancellation right.

Optional cancellation form

You may copy and complete this wording, or send any other clear cancellation statement:

To BLACKSTUNNERS LTD, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF; support@blackstunnersltd.shop.

I give notice that I cancel my contract for the following goods. Please include the goods, order reference, date ordered, date received, your name and address, and the date of this notice. Add your signature only if sending the notice on paper.

Purchases through Etsy

For a purchase made on BlackStunnersLtd on Etsy, use that order's details and applicable marketplace terms. This website's voluntary offer does not rewrite the Etsy transaction or remove statutory rights.

Contact

Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM UK time (Europe/London, GMT/BST), excluding applicable bank holidays. You can email anytime; enquiries are handled during support hours.